Noticeboard

 

If you have a

  • continuous cough
  • fever/high temperature (37.8C or greater)
  • loss of, or change in, sense of smell or taste (anosmia)

please self isolate in line with national guidance. DO NOT ATTEND the practice. Go to NHSinform online to book a coronovirus test. If you feel your symptoms are severe or you may require hospitalisation please phone the practice. Please check www.nhsinform.scot/coronavirus for latest updates.

 INFORMATION ;  WE DO NOT DO PRIVATE COVID TESTING.

If you are invited by a doctor to an online video consultation, Near Me, please click the following link:

https://nhsattend.vc/gp40051

We have suspended our online appointment booking as a response to COVID-19. We appreciate your understanding at this time.

Patient Questionnaire Results

We would like to thank all the patients who completed our Patient Satisfaction questionnaire.  The patient satisfaction questionnaire showed that the vast majority of our patients are highly satisfied with the practice.  Overall patient satisfaction was well above the national average.  Nonetheless we continue to welcome any suggestions for improvement
 
We are above the national average in all criteria and we have improved on our scores from the previous year
 
We agreed to look at the following areas in the coming year



Priority for action


What we can do to improve situation


Who needs to be involved


What changes have been made


Opening times

We currently open from 8.30-6pm and try to ensure that early morning and late evening appointments are available for patients who work.  We previously opened on a Saturday morning but this service did not prove popular.  Opening longer hours would mean sacrificing appointments during the day and the service we could offer would be restricted as the labs are not open to process tests and investigations. Security of staff is an issue as the practice is located in an area that is not well populated in the evening or at weekends.  The practice wishes to continue to support colleagues working in NHS24 and GEMS


Review with all GPs, manager and staff


Sacrifice of appointments during the day and security of staff resulted in us deciding to remain with the existing opening hours 
 


Surgery lighting

 
This is a constant maintenance problem for us.  We now keep spare starters and bulbs on site but need a better reporting system


All members of the team


We will keep a maintenance book in a communal area so all members of the team can report faults.  This should include date fault noted and site of fault and this will be passed to the technician


Provision of drinking  water in the waiting room


Patients had requested drinking water in the waiting room but concerns over mess and damage to carpets as it is enticing for children to play with.
However we now have an additional drinking water supply downstairs in the doctors corridor and if anyone would like water they are welcome to ask the receptionist who will provide them with a drink


Admin staff


No change to be made but staff to give water to patients who request it


Telephone answering times


We agreed to carry out an audit of phone answering times and if this confirms unacceptable delays then we will look at staffing levels to improve this


Our current telephone supplier is able to offer us an audit facility.  Manager to organise


 

 
 

 

  

  
  
 


 
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