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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

Patient Questionnaire Results

We would like to thank all the patients who completed our Patient Satisfaction questionnaire.  The patient satisfaction questionnaire showed that the vast majority of our patients are highly satisfied with the practice.  Overall patient satisfaction was well above the national average.  Nonetheless we continue to welcome any suggestions for improvement
 
We are above the national average in all criteria and we have improved on our scores from the previous year
 
We agreed to look at the following areas in the coming year



Priority for action


What we can do to improve situation


Who needs to be involved


What changes have been made


Opening times

We currently open from 8.30-6pm and try to ensure that early morning and late evening appointments are available for patients who work.  We previously opened on a Saturday morning but this service did not prove popular.  Opening longer hours would mean sacrificing appointments during the day and the service we could offer would be restricted as the labs are not open to process tests and investigations. Security of staff is an issue as the practice is located in an area that is not well populated in the evening or at weekends.  The practice wishes to continue to support colleagues working in NHS24 and GEMS


Review with all GPs, manager and staff


Sacrifice of appointments during the day and security of staff resulted in us deciding to remain with the existing opening hours 
 


Surgery lighting

 
This is a constant maintenance problem for us.  We now keep spare starters and bulbs on site but need a better reporting system


All members of the team


We will keep a maintenance book in a communal area so all members of the team can report faults.  This should include date fault noted and site of fault and this will be passed to the technician


Provision of drinking  water in the waiting room


Patients had requested drinking water in the waiting room but concerns over mess and damage to carpets as it is enticing for children to play with.
However we now have an additional drinking water supply downstairs in the doctors corridor and if anyone would like water they are welcome to ask the receptionist who will provide them with a drink


Admin staff


No change to be made but staff to give water to patients who request it


Telephone answering times


We agreed to carry out an audit of phone answering times and if this confirms unacceptable delays then we will look at staffing levels to improve this


Our current telephone supplier is able to offer us an audit facility.  Manager to organise


 

 
 

 

  

  
  
 


 
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